Bakong


Chief Bank has been approved as a member of Bakong mobile payment system has initiated by the National Bank of Cambodia.

Chief Bank's customer will receive the easier, faster, safer, and more efficient with the modern digital Bakong system, you just register to create an account in the Bakong app by selecting Chief Bank on your mobile phone, you can immediately transfer and receive money between Chief Bank and other local banks, and financial institutions' Bakong member!

Operation mode

It is real time transaction. It is operated 24 hours of calendar day.

Transaction currency

The eligible currencies in Bakong transactions are Khmer Riel (KHR) and United States Dollar (USD).

Cross Currency

Applied only in deposit function, from Bakong Wallet to Bank Account.

Eligible Customer / Know Your Customer (KYC) Requirement

This requirement is for KYC during customer that register Bakong app by selecting Chief Bank. There are two types of KYC for Bakong app registration: Partial and Full KYC.

Types of KYC
Partial KYC All type of new customer registration with Bakong e-wallet under Chief Bank e-wallet. Upload all information in Bakong app (Name, Sex, Date of Birth, Nationality, ID Card No., Address, Phone Number, upload the Self-photo, upload the ID card photo) and PIN Code.
Upgrade from Partial to Full KYC a. Customer who does not have Chief Bank account

Customer who does not have Chief Bank account can upgrade to Full KYC, he/she shall follow below criteria:

  • Customer shall bring the uploaded identification document and other supporting documents to comply with KYC Checklist document at any physical bank’s branch.
  • Upgrading is approved only when information in Bakong System and provided documents are matched

b. Chief Bank customer

Chief Bank customer can upgrade to Full KYC, he/she shall follow below criteria:

  • Come to Chief Bank office only when information and document in Bakong app and CBS are mismatched.
  • Verify with phone number client, Photo, Name, ID type, ID number, Date of birth, Address, by system administrator with CBS. If match, approved
Transaction Limits
  • Basic Customer: maximum of KHR 2,000,000 and USD 500 per transaction or per day (Bakong App)
  • Partial KYC : maximum of KHR 12,000,000 and USD 3,000 per transaction or per day (Bakong App)
  • Full KYC : maximum of KHR 40,000,000 and USD 10,000 per transaction or per day (Bakong App)
  • Deposit from Bakong Wallet to Chief Bank Account: maximum of KHR 40,000,000 and USD 10,000 per transaction
  • Cash-in Over The Counter (OTC) : maximum of KHR 40,000,000 and USD 10,000 per transaction
  • Cash-out Over The Counter (OTC) : maximum of KHR 40,000,000 and USD 10,000 per transaction
  • Account Transfer Over The Counter (OTC): maximum of KHR 40,000,000 and USD 10,000 per transaction
General Requirement
BAKONG Currency
KH Riel US Dollar
BAKONG Availability
Desktop App Mobile App
BAKONG Services
Payment / Transfer via BAKONG Wallet Cash In / Cash Out via BAKONG Wallet / Over the Bank's Counter
Cash In / Cash Out with BAKONG Wallet

Transaction Limit and Fee of Charge

Deposit
Single Transaction Limit Applicable Fee Charge
≤ KHR200,000 or USD50 Free of Charge
≤ KHR2,000,000 or USD500 KHR2,000 or USD0.50
≤ KHR6,000,000 or USD1,500 KHR4,000 or USD1.00
≤ KHR10,000,000 or USD2,500 KHR6,000 or USD1.50
Cash In
Single Transaction Limit Applicable Fee Charge
≤ KHR2,000,000 or USD500 KHR2,000 or USD0.50
≤ KHR6,000,000 or USD1,500 KHR4,000 or USD1.00
≤ KHR10,000,000 or USD2,500 KHR6,000 or USD1.50
Cash Out
Single Transaction Limit Applicable Fee Charge
≤ KHR2,000,000 or USD500 KHR2,000 or USD0.50
≤ KHR6,000,000 or USD1,500 KHR4,000 or USD1.00
≤ KHR10,000,000 or USD2,500 KHR6,000 or USD1.50

  • All Terms and Conditions are subject to CHIEf Bank's discretion without prior notices.